Cancellation and Refund Policy

 

Last Updated: February 15, 2024

 

Thank you for choosing ANTHILL Services. We are dedicated to providing you with high-quality services and a seamless user experience. We recognize that, occasionally, circumstances may arise where adjustments to your engagement with us are necessary. This Cancellation and Refund Policy is designed to guide you through our procedures and criteria for cancellations and refunds, aiming to provide clarity and fairness. This policy applies to all services provided by ANTHILL CENTER LIMITED on our website, anthill.center.

Our commitment is to a transparent and efficient process for managing cancellations and refunds. By using ANTHILL Services, you acknowledge and agree to the terms of this policy, helping us ensure a positive and equitable experience for all members of the ANTHILL community.

 

1. Refund Eligibility

  • Refunds may be granted under specific conditions to ensure fairness and integrity in our transactions. Eligibility for refunds is determined based on the following criteria:

    • Service Disruption Due to Technical Issues: If technical issues originating from our website or systems significantly impact your access to or use of purchased services, a refund may be issued. We understand that reliable service is essential, and we are committed to addressing any disruptions swiftly.
    • Unavailability of Service: In cases where a purchased service becomes unavailable due to unforeseen circumstances on our end, a refund may be considered. This ensures that users are only charged for services that can be fully delivered.

    Please note that all refunds, if approved, will be credited to the original payment method used during the transaction.

 

2. Refund Request Process

 

To ensure a streamlined process, requests for refunds should follow the steps outlined below:

 

Step 1: Contact Customer Support

If you believe you are eligible for a refund, please reach out to us by sending an email to info@anthill.center. Include the following details to help us expedite your request:

  • Full Name: The name associated with your account or service purchase.
  • Service Details: Clear information regarding the service for which you are requesting a refund.
  • Reason for Request: A concise explanation of the circumstances that warrant your refund request, such as technical difficulties or service unavailability.

 

Step 2: Review and Evaluation

Our customer support team will review your request promptly and assess it against our eligibility criteria. We aim to respond within 5 business days. Once your request has been reviewed, we will notify you of the outcome and any additional actions required.

 

Step 3: Refund Approval and Processing

If your refund request meets the eligibility requirements, we will initiate the refund process. Refunds are processed back to the original payment method used at the time of purchase. Please allow 7-10 business days for the refunded amount to appear in your account, as processing times may vary depending on your financial institution or payment provider.

 

3. Non-Refundable Circumstances

 

Certain scenarios do not qualify for refunds. The following conditions are deemed ineligible for refund requests:

  • Substantially Completed Services: Once a service has been primarily or fully rendered, refunds are not available, as the full value of the service has already been delivered. We recommend reviewing service expectations and terms before initiating work.
  • Late Cancellations: Cancellations that occur outside of the specified notice period outlined in our service terms are not eligible for refunds. We encourage timely cancellations to avoid non-refundable situations.
  • User-Initiated Disruptions: Refunds are not granted if the service experience is disrupted or impacted due to actions taken by the user, such as incorrect submission details, missed appointments, or failure to engage with the service as scheduled.

These conditions are in place to ensure fairness for all parties involved and to maintain the integrity of our services.

 

4. Policy Changes

 

ANTHILL CENTER LIMITED reserves the right to amend or update this Cancellation and Refund Policy as necessary to reflect changes in our services, user needs, or operational policies. Any modifications to this policy will be effective immediately upon being posted on our website. We recommend that users periodically review this policy to stay informed of any updates, which are signified by the “Last Updated” date above.

By continuing to use ANTHILL Services after any policy updates, you acknowledge and agree to the revised terms.

 

5. Contact Information and Support

 

For any questions, additional information, or assistance with our cancellation and refund procedures, please do not hesitate to reach out. Our customer support team is available to provide guidance and support to ensure a positive experience on the ANTHILL platform.

Contact Us:

Thank you for being a valued member of the ANTHILL community. We are committed to upholding a supportive and transparent environment that prioritizes user satisfaction and integrity. Your cooperation and adherence to these guidelines help us build a trusted, reliable space for all users, and we are here to support your needs at every step.

This Cancellation and Refund Policy is subject to the terms outlined in our Terms of Service.

If you have any questions or need additional clarification, please reach out to our customer support team at info@anthill.center.